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Academy Policies

Registration, Discounts, Cancellation


To register online for one of the courses listed in the course calendar, follow the corresponding "Add to Cart" link. To register by mail or by fax, download the Academy printable registration form (pdf) here. Fax your completed registration (if paying by credit card) to 312-238-4451 or mail it with check payment to the the following address: 

Shirley Ryan AbilityLab Academy
355 East Erie
12th Floor
Chicago, IL 60611

Special Notice for AbiltyLab Employees and Staff at Strategic Alliances


Please contact Jennifer Richert with Staff Development for more information about how to register for Academy programming.

Group Discount Policy


To qualify for group discount rates (you do not need to be from the same facility), registrants must contact Mary Eugene ( for a discount code to be applied at checkout.  The group discount rates are not available for the webinars.

Cancellation Policy


All cancellations must be in writing. Refunds, less a 20% administrative charge, will be given if notice of cancellation is received at least 5 business days before the course's start date. 

To request a cancellation of an online program, please provide written notice by letter, email, or fax or contact us by phone within 24 hours of placing your order and we will refund you the full course fee. If you cannot give notice within 24 hours, a credit towards a future course of equal value would apply.

Shirley Ryan AbilityLab reserves the right to cancel or change any programs for due cause. Cancellation of a program by AbilityLab will result in a full refund of tuition. We are not responsible for the refund of travel or hotel expenses under any circumstance.

Basic Computer Requirements for Online Courses


  • Internet Connection
  • Web browser: Internet Explorer 8+, Firefox 2+, Safari 1.2+, Google Chrome
  • Javascript and cookies enabled
  • Flash player 9+


Successful Completion of Online Courses


Each course description will specify what is required for successful completion. For any online activities, you will complete a course evaluation, assessment, and must obtain at least a 75% pass rate, unless otherwise specified in the course description. You may download copies of your certification from the Academy LMS or request a copy to be sent to you by mail.



Please contact the academy if you require special accommodations to enroll or attend one of our programs. All on-demand courses include a written transcript of the video material.  



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