Shirley Ryan AbilityLab complies with applicable Federal civil rights laws and does not discriminate or treat people differently on the basis of race, color, national original, age, disability or sex.
To ensure meaningful access to our services, Shirley Ryan AbilityLab:
- Provides free aids and services to people with disabilites to communicate effectively with us, such as:
- Qualified sign language interpreters
- Information in alternative formats (e.g., large print, audio)
- Provides free language services to patients whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these aids or services, please notify a member of your care team.
If you experience any difficulty in obtaining these aids or services, or you believe Shirley Ryan AbilityLab has discriminated on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Shirley Ryan AbilityLab’s Director of the Donnelley Ethics Program, 355 East Erie Street, Chicago, Illinois 60611, 312.238.1885 (tel), 312.238.8122 (fax). You can submit a grievance in person or by phone, mail or facsimile. If you need help preparing a grievance, Shirley Ryan AbilityLab’s Director of the Donnelley Ethics Program is available to assist you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Financial Assistance Notice
You may be eligible for financial assistance under the terms and conditions that Shirley Ryan AbilityLab offers to qualified patients. For more information, please contact Shirley Ryan AbilityLab’s Patient Financial Services Department at 312.238.6039 or visit sralab.org/charity-care-financial-assistance.
لعربيةالعربية: مُلاَحَظَة حول المساعدة المالي ة للمرضى المؤهلين لتلك المساعدة. للمزيد من Shirley Ryan AbilityLab قد تكون مؤهلاً للحصول على المساعدة المالية وفقا للأحكام والشروط التي يقدمها بقسم الخدمات المالية للمرضى على الرقم: 312.238.6039 أو زيارة Shirley Ryan AbilityLab المعلومات، يرجى الاتصال على sralab.org/charity-care-financial-assistance موقعنا الالكتروني
Aviso para Asistencia Financiera: Usted puede ser elegible para asistencia financiera bajo los términos y condiciones que el Shirley Ryan AbilityLab ofrece a pacientes calificados. Para mayor información por favor contacte al Departamento de servicios financieros para pacientes del Shirley Ryan AbilityLab al 312.238.6039 o visite sralab.org/charity-care-financial-assistance.
Уведомление o Финансовой Помощи: Вы можете иметь право на получение финансовой помощи в соответствии с положениями и условиями, предложенными Shirley Ryan AbilityLab квалифицированным пациентам. Для получения более детальной информации, пожалуйста свяжитесь с Отделом Финансовых Услуг для Пациентов Shirley Ryan AbilityLab по телефону 312.238.6039 или на сайте sralab.org/charity-care-financial-assistance
Zawiadomienie o Pomocy Finansowej: Możesz być uprawniony do pomocy finansowej według zasad i warunków, które oferuje Shirley Ryan AbilityLab kwalifikującym się pacjentom. Po więcej informacji proszę skontaktować się z Działem Usług Finansowych Pacjenta Shirley Ryan AbilityLab pod numerem 312.238.6039 lub odwiedzić stronę internetową sralab.org/charity-care-financial-assistance.
财政援助通知: 根据 Shirley Ryan AbilityLab 向合格的患者提供的条件和条款下，您可能有资格获得财政援助。欲了解更多的 信息，请联系RIC的患者财政服务部门 312.238.6039 或访问 sralab.org/charity-care-financial-assistance.
Reporting Concerns About Your Care
You have the right to bring your concerns to any staff member or any member of your treatment team, including your therapists, nurses, the manager of your unit or site or your Shirley Ryan AbilityLab doctor, who are all available to assist you. In addition, you have the right to call the confidential Customer Care telephone line from any Shirley Ryan AbilityLab location by dialing 8.4410, or from an outside line by calling 312.238.4410. You also have the right to speak to an administrative director or vice president, all of whom are committed to quality care and serving the needs of Shirley Ryan AbilityLab patients and their families. You may also wish to contact the following agencies regarding unresolved complaints or grievances:
The Joint Commission's Office of Quality and Patient Safety (OQPS) by mail at One Renaissance Boulevard, Oakbrook Terrace, IL 60181, by fax at 630.792.5636 or electronically at www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the homepage of the website, or
The Illinois Department of Public Health*
by phone at 800.252.4343;
by fax at 217.524.8885;
or by mail at 525 West Jefferson Street, Ground Floor, Springfield, IL 62761
*Illinois Department of Public Health final reports and orders from the past five years are available for public inspection.
Availability of Language Assistance Services
Interpreter assistance is available upon request 24-hours a day and free of charge for all Shirley Ryan AbilityLab patients. Ask any Shirley Ryan AbilityLab staff member for assistance.
Any concerns regarding interpreter services may be directed to the Shirley Ryan AbilityLab Donnelley Ethics Program at 312.238.1885 (TTY 312.238.1059), or to the Illinois Department of Public Health at 800.252.4343, or the U.S. Department of Health and Human Services Office for Civil Rights at 800.368.1019 or 800.537.7697 (TDD).
Español (Spanish)
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Pida asistencia a cualquier empleado del Shirley Ryan AbilityLab.
Polski (Polish)
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Po pomoc prosimy skontaktować się z dowolnym pracownikiem Shirley Ryan AbilityLab.
繁體中文 (Chinese)
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。如需援助，請聯繫任何 Shirley Ryan AbilityLab 員工。
한국어 (Korean)
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 언어 지원(통역)이 필요하시면, Shirley Ryan AbilityLab 직원에게 알려 주십시오.
Tagalog (Tagalog – Filipino)
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Para sa tulong, makipag-ugnayan sa sinumang kasamahan sa Shirley Ryan AbilityLab.
العربية (Arabic)
ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. للمساعدة، الرجاء التواصل مع اي من موظفي Shirley Ryan AbilityLab اي من موظفي
Русский (Russian)
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Для получения помощи, пожалуйста, свяжитесь с любым работником Shirley Ryan AbilityLab.
ગુજરાતી (Gujarati)
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. સહાયતા માટે, કૃપા કરી કોઈપણ Shirley Ryan AbilityLab સહયોગીને સંપર્ક કર
اُردُو (Urdu)
خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ معاونت کے لیے،
براہِ کرم کسی بھی Shirley Ryan AbilityLab ایسوسی ایٹ سے رابطہ کریں۔
Tiếng Việt (Vietnamese)
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Để được giúp đỡ, vui lòng liên lạc với bất kỳ nhân viên nào của Viện phục hồi Shirley Ryan AbilityLab.
Italiano (Italian)
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Per ottenere assistenza, rivolgersi a un dipendente della Shirley Ryan AbilityLab.
हिंदी (Hindi)
ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। सहायता के लिए, कृप्या कोई भी Shirley Ryan AbilityLab सहयोगी को संपर्क करें।
Français (French)
ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Pour obtenir de l’aide, veuillez contacter tout représentant du Shirley Ryan AbilityLab.
Ελληνικά (Greek)
ΠΡΟΣΟΧΗ: Αν μιλάτε ελληνικά, στη διάθεσή σας βρίσκονται υπηρεσίες γλωσσικής υποστήριξης, οι οποίες παρέχονται δωρεάν. Για βοήθεια, παρακαλούμε επικοινωνήστε με οποιονδήποτε συνεργάτη της Shirley Ryan AbilityLab.
Deutsch (German)
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Falls Sie Hilfe benötigen, wenden Sie sich bitte an einen Mitarbeiter von Shirley Ryan AbilityLab.