The Fine Art and Science in Delivering Excellent Patient Education

Description: Every Health Care Professional should know the importance of developing the best methods for delivering education to the patients, family and caregivers we serve. Clinicians can identify how advanced skills in delivering patient education is an important goal to improve a person’s ability to adjust to life after a trauma or life altering event. Health care professionals will identify and apply a variety of techniques and strategies to build into their education session to enhance their ability to deliver excellent patient education. Clinicians will learn how to balance visuals, words to influence carry over, and retention of new information in each patient interaction. Clinicians will learn how to integrate the Patient Centered Education Model (PCEM) to support a patient’s ability to make informed decisions, navigate the health care system and access resources to manage his own care. You will learn how to identify different learning styles of each family member as part of the healing team. The clinician will build and apply simple analogies as they engage in their education session. Key resource documents / website links will be shared throughout the session.

Objectives: Upon completion of this course, participants will be able to:

  • Identify the Patient Centered Education Model (PCEM).
  • Identify how the application of “Talking Notes” can impact the patient, family and caregivers’ various learning styles during daily education sessions.
  • Define the Teach-Back or Show-Me Method of educating in one case study.

Instructor: Jamee Riggio Heelan, OTR/L, Education Program Manager – Henry B. Betts LIFE Center, Shirley Ryan AbilityLab

Audience: Nurses, Occupational Therapists, Occupational Therapy Assistants, Physical Therapists, Physical Therapist Assistants, Speech-Language Pathologists

Note: You will have 3 months from the date of purchase to complete and review the course material. You will receive a reminder email 2 weeks before the expiration date.

Continuing Education Credits


The Shirley Ryan AbilityLab (P0609-11/30/2022) is approved as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
This CNE is being offered for 1.5 contact hours of continuing nursing education.

Physical Therapy 

The Illinois Physical Therapy Board has approved this course for 1.5 Contact Hours.  Approval #216-000069

The Shirley Ryan AbilityLab is recognized by the New York State Education Department’s State Board of Physical Therapy as an approved provider of physical therapy and physical therapist assistant continuing education.  This course has been approved by the New York Physical Therapy Board for 1.5 Contact Hours

Occupational Therapy

The Shirley Ryan AbilityLab is an AOTA Approved Provider of professional development. Course approval ID# 00757. This distance learning – independent and interactive webinar is offered at .15 CEUs [intermediate, OT service delivery]. AOTA does not endorse specific course content, products, or clinical procedures.

Speech-Language Pathology

This course is offered for 0.15 ASHA CEUs (Intermediate level, Related area). 


Financial -  Receives a salary from the Shirley Ryan AbilityLab

Non-Financial - No relevant non-financial relationships to disclose.

Basic Computer Requirements: You will need access to a computer with an Internet connection. High speed broadband access (LAN, Cable or DSL) is highly recommended. 

  • PC: Compatible Operating System: Windows XP, Vista, 7, 8, 8.1 Web Browser: Firefox, Chrome, Internet Explorer 10 or higher
  • MAC: Compatible Operating System: OS X Web Browser: Firefox, Chrome, Safari

Cancellation Policy: To request a cancellation of an on-demand program, please provide written notice by letter, email, or fax or contact us by phone within 24 hours of placing your order and we will refund you the full course fee. If you cannot give notice within 24 hours, a credit towards a future course of equal value would apply.


Online Learning Nurses Occupational Therapists Occupational Therapy Assistants OTA and PTA Physical Therapist Assistants Physical Therapists Speech Language Pathologists