Job Content Questionnaire (JCQ)

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Purpose

A self-administered questionnaire-based instrument used to assess the social and psychological characteristics of jobs. The assessment measures psychological demands, decision-making, social supports, physical demands, and job security. Through the JCQ, one can assess the relationship between job strain and employee's health/overall well-being.

Link to Instrument

Link to Instrument

Acronym JCQ

Area of Assessment

Activities & Participation
Cognition
Executive Functioning
General Health & Development
Mental Functions
Movement

Assessment Type

Patient Reported Outcomes

Administration Mode

Paper & Pencil

Cost

Free

Cost Description

JCQ and its materials are available free to most users, but large businesses and research projects are required to pay a fee (unknown).

CDE Status

Not a CDE—last searched on 04/01/2025

Key Descriptions

  • The JCQ is divided into several scales of 36-49 items:
    - Decision Latitude: freedom given to an employee to make their own decisions regarding work-related tasks.
    - Psychological Demands: evaluates the aspects of the job (workload/tasks) experienced by employee.
    - Social Support: examines the level of support provided by supervisors, managers, and coworkers.
    - Physical Demands: evaluates the physical requirements of the job.
    - Job Insecurity: assesses the employee’s feelings of uncertainty
    when it comes to potential job loss.
    - Macro-Level Decision Authority: critiques the employee’s
    involvement in the broader decision-making processes.

  • Based on the 4-point Likert scale, the employees’ responses are recorded into scores. The higher the score, the greater it indicates the level of the assessed characteristic. For example, if the employee is presented with the statement, “I have the freedom to decided how I do my work” they would score it using the following scale:
    1 = strongly disagree
    2= disagree
    3 = agree
    4= strongly agree

Number of Items

36-49 items:
- Decision Latitude (9 items)
- Psychological Demands (5 items)
- Social Support (11 items)
- Physical Demands (5 items)
- Job Insecurity (6 items)
- Macro-Level Decision Authority (8 items)
- Mental Health (2 items)
- Physical Health (2 items)

Equipment Required

  • Pen/pencil & questionnaire or computer if digital questionnaire

Time to Administer

10 - 15 minutes

Required Training

Reading an Article/Manual

Required Training Description

Familiarity with the JCQ manual and questionnaire is recommended for the training. No other formal training or course is required.

Age Ranges

Adult

18 - 64

years

Older Adult

65 +

years

Instrument Reviewers

Reviewed in May 2025 by UIC OT students Olivia Kosla, Noelle Lindsay, Binali Patel, & Janaki Patel under the direction of Sabrin Rizk, PhD, OTR/L, Department of Occupational Therapy, University of Illinois Chicago

 

ICF Domain

Activity
Participation

Measurement Domain

Emotion
General Health
Participation & Activities

Professional Association Recommendation

None found—last searched on 04/01/2025

Considerations

  • JCQ translated into 12+ languages.
  • Used internationally/many cultures.
  • Before administering the JCQ, consider the appropriate version for the specific population.
  • Consider the impact of self-bias when interpreting scores.

 

Non-Patient

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Normative Data

Hospital Nurses: (Sasaki, et al., 2020; n = 949; mean age = 33.1 (6.8), female = 806 (84.9%); exclusion criteria: nurses scheduled to retire within 7 months; 22-item version of the JCQ comprised of: a 5-item psychological demand scale, a 9-item decision latitude scale, a 4-item supervisor support scale, and a 4-item coworker support scale; large general hospital in Hanoi, Vietnam; Vietnamese translation of the JCQ)

Mean (SD) of JCQ Scores in a Sample of Hospital Nurses in Vietnam (= 949)

JCQ Scale (# of items/range)

Mean (SD)

Decision latitude (9/24-96)

71.0 (6.4)

Skill discretion (6/12-48)

34.5 (3.4)

Decision authority (3/12-48)

33.5 (4.1)

Psychological job demands (5/12-48)

31.6 (4.4)

Social Support:

Supervisor (4/4-16)

12.0 (1.9)

Coworkers (4/4-16)

12.2 (1.5)

 

Internal Consistency

Hospital Nurses: (Sasaki, et al., 2020)

  • Excellent: Cronbach’s alpha = 0.87 for Supervisor support and 0.86 for Coworker support
  • Poor internal consistency for other JCQ scales:
    • Decision latitude (α = 0.45)
    • Skill discretion (α = 0.43)
    • Decision authority (α = -0.04)
    • Psychological job demands (α = 0.50)

 

Construct Validity

Convergent validity:

Hospital Nurses: (Sasaki, et al., 2020)

  • Poor positive correlations between the Psychological demands scale of the JCQ and both types of overwork (morning or night (= 0.22) and holiday (= 0.11), and the three subscales of the Depression, Anxiety, and Stress Scale-21 (DASS21):
    • Depressive symptoms (= 0.17)
    • Anxiety symptoms (= 0.19)
    • Stress reaction (= 0.18)
  • Poor negative correlations between the Supervisor support scale of the JCQ and both types of overwork (morning or night (= -0.14) and holiday (= -0.07), and the three subscales of the DASS21:
    • Depressive symptoms (= -0.20)
    • Anxiety symptoms (= -0.16)
    • Stress reaction (= -0.16)     
  • Poor negative correlations between the Coworker support scale of the JCQ and the three subscales of the DASS21:
    • Depressive symptoms (= -0.20)
    • Anxiety symptoms (= -0.11)
    • Stress reaction (= -0.16)     
  • Poor negative correlations between the Decision latitude scale of the JCQ and the three subscales of the DASS21:
    • Depressive symptoms (= -0.15)
    • Anxiety symptoms (= -0.07)
    • Stress reaction (= -0.07)     
  • Poor positive correlation between the Decision latitude scale of the JCQ and holiday overwork (= 0.07)

 

Mental Health

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Cut-Off Scores

Mental Health: (Clays et al., 2007; n = 2821; men = 1950, mean age = 43.7 (5.0) years and women = 871, mean age = 42.8 (5.0) years; age range = 35-59 years; Belgian sample using data from the Belstress study that included workers in two public administrations (55% of the sample), six private companies (34%), and one bank (11%); assessed at baseline w/follow-up an average of 6.6 years later)

  • ≥19 indicates high level of depression symptoms on Center for Epidemiological Studies--Depression Scale (CES-D) (80th percentile in this population)

 

Normative Data

Mental Health: (Clays et al., 2007)

Mean Baseline Values by Scale

Measure

Mean Score (SD)

CES-D Iowa Depression Score

15.4 (4.0)

Job Demands Score

12.7 (2.6)

Decision Latitude (job control)

25.8 (4.5)

Workplace Social Support Score

22.6 (3.6)

 

Criterion Validity (Predictive/Concurrent)

Predictive Validity:

  • Mental Health: (Clays et al., 2007, = 2139 workers free of depression symptoms at baseline)
    • Low decision latitude (OR = 1.90) and high job strain (OR = 1.74) at baseline significantly predicted elevated depression symptoms at follow-up for women
    • The risk of developing depression symptoms among women at follow-up was more than doubled by the presence of isolated strain at baseline (OR = 2.53)

 

Concurrent Validity:

  • Mental Health: (Clays et al., 2007, = 2139 workers free of depression symptoms at baseline)
    • Significantly more depression symptoms at follow-up for men and women in the groups with high job strain (= 0.00 for men, 0.01 for women) and isolated strain (= 0.00 for both)
    • Depression symptoms were significantly associated with low decision latitude among women (X2 = 10.98, = 0.00) and with high job demands (X2 = 4.31, = 0.04) and low social support (X2 = 5.61, p = 0.02) among the men

 

Construct Validity

Convergent validity:

  • Mental Health: (Clays et al., 2007, = 2139 (1568 males & 571 females) workers free of depression symptoms at baseline)
    • Significantly more depression symptoms among both men and women with high job strain (Men: X2 = 11.72, = 0.00; Women: X2 = 7.89, = 0.01) and isolated strain (Men: X2 = 10.42, = 0.00; Women: X2 = 14.45, = 0.00)

 

Discriminant validity:

  • Mental Health: (Clays et al., 2007, = 2139 (1568 males & 571 females) workers free of depression symptoms at baseline)
  • Significantly higher proportion of newly developed depression symptoms at mean follow-up of 6.6 years for the women (113 of 571, or 19.8%) than for the men (139 of 1568, or 8.9%), < 0.001
  • High levels of depression at follow-up were significantly associated with low decision latitude at baseline for the women, while this association was borderline significant for the men (= 0.06)
  • Among the women, the risk of developing high levels of depression at follow-up was more than doubled by isolated strain at baseline (OR = 2.53, 95% CI: 1.32-4.86)
  • Significant association at follow-up between depression symptoms and low satisfaction with private life (X2 = 11.70, = 0.00), small social network (X2 = 5.61, = 0.02), and external locus of control (X2 = 18.69, = 0.00) among the men

 

Responsiveness

Mental Health: (Clays et al., 2007)

  • 2139 workers reported as depression free at baseline and 252 (11.8%) reported high levels of depression at follow-up

 

Mixed Conditions

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Construct Validity

Convergent validity:

Mixed Conditions: (Santos, 2017; = 9511 (Brazilian workers in three occupational categories: petroleum industry workers (= 489), teachers (= 4392), and primary healthcare workers (n = 3078), and 1552 urban workers from the city of Feira de Santana in Bahia, Brazil)

  • Job Content Questionnaire’s theoretical framework was confirmed across the different groups of workers as latent class analysis identified four response profiles equivalent to those defined by the quadrants of the JCQ. Job types included: 1. High strain jobs (characterized by high psychological demands and low decision latitude), 2. Active jobs (high psychological demands and high decision latitude), 3. Passive jobs (low psychological demands and low decision latitude), and 4. Low strain jobs (low psychological demands and high decision latitude.
    • The latent class analysis extracted all four classes corresponding to the four JCQ job types from the workers in the petroleum industry and from primary healthcare workers
    • Only three of the four classes (omitting passive jobs) were extracted from the teachers and urban workers

 

Bibliography

Centers for Disease Control and Prevention. (2017, June 14). Organization of work: Job content questionnaire (JCQ). Centers for Disease Control and Prevention. https://archive.cdc.gov/www_cdc_gov/niosh/topics/workorg/detail086.html

Karasek, R.,Brisson, C., Kawakami, N., Houtman, I, Bongers, P., Amick, B. (1988, October). The Job Content Questionnaire (JCQ): An instrument for internationally comparative assessments of psychosocial job characteristics. Journal of occupational health psychology, 3(4): 322-355. https://doi.org/10.1037/1076-8998.3.4.322

Questionnaires JCQ & JCQ2. JCQ Center Global ApS. (2018, October 3). https://www.jcqcenter.com/questionnaires-jcq-jcq2/

Santos, K. O. B., de Araujo, T. M., Carvalho, F. M., & Karasek, R. (2017). The Job Content Questionnaire in various occupational contexts: Applying a latent class model. BMJ Open, 7: e013596. https://doi.org/10.1136/bmjopen-2016-013596

Sasaki, N., Imamura, K., et al. (2020). Validation of the Job Content Questionnaire among hospital nurses in Vietnam. Journal of Occupational Health, 62: e12086. https://doi.org/10.1002/13248-9585.12086

Yang, H., Haldeman, S., Lu, Ming-Lun, & Baker, D. (2016, September). Low back pain prevalence and related workplace psychosocial risk factors: A study using data from the 2010 National Health Interview Survey. Journal of Manipulative and Physiological Therapeutics, 39(7): 459-472. http://doi.org/10.1016/j.jmpt.2016.07.004