The Fine Art & Science in Delivering Excellent Patient Education
DESCRIPTION
Every Health Care Professional should know the importance of developing the best methods for delivering education to the patients, family and caregivers we serve. Clinicians can identify how advanced skills in delivering patient education is an important goal to improve a person’s ability to adjust to life after a trauma or life altering event. Health care professionals will identify and apply a variety of techniques and strategies to build into their education session to enhance their ability to deliver excellent patient education. Clinicians will learn how to balance visuals, words to influence carry over, and retention of new information in each patient interaction. Clinicians will learn how to integrate the Patient Centered Education Model (PCEM) to support a patient’s ability to make informed decisions, navigate the health care system and access resources to manage his own care. You will learn how to identify different learning styles of each family member as part of the healing team. The clinician will build and apply simple analogies as they engage in their education session. Key resource documents / website links will be shared throughout the session.
LEARNER OUTCOMES
Upon completion of this course, participants will be able to:
- Identify the Patient Centered Education Model (PCEM).
- Identify how the application of “Talking Notes” can impact the patient, family and caregivers’ various learning styles during daily education sessions.
- Define the Teach-Back or Show-Me Method of educating in one case study.
INSTRUCTOR
Jamee Riggio Heelan, OTR/L, Education Program Manager – Henry B. Betts LIFE Center, Shirley Ryan AbilityLab
AUDIENCE
Nurses, Occupational Therapists, Occupational Therapy Assistants, Physical Therapists, Physical Therapist Assistants, Speech-Language Pathologists
SUCCESSFUL COMPLETION
Participants will watch the on-demand recording in its entirety and complete an assessment and feedback module in the Academy Learning Portal. You will have three months from the date of purchase to complete and review the course material. You will receive a reminder email two weeks before the expiration date.
CONTINUING EDUCATION
Nursing:
Occupational Therapy:
Shirley Ryan AbilityLab is an AOTA Approved Provider of professional development. Course approval ID# 00757. This distance learning iindependent webinar is offered at .15 CEUs [intermediate, OT service delivery/ Foundational Knowledge]. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.Physical Therapy:
The online course has been approved by the Illinois Physical Therapy Board for 1.5 Contact Hours. Approval #216-000069
The Shirley Ryan AbilityLab is recognized by California and the New York State Education Department's State Board for Physical Therapy as an approved provider of physical therapy and physical therapist assistant continuing education for 1.5 Contact Hours on 5/30/2025.
Many states accept continuing education contact hours recognized in other states, enabling professionals to use these hours to meet their licensing or certification requirements. Please consult your state regulations to see if this meets CEU requirements for your license.
Speech-Language Pathology:
DISCLOSURES
Course Director’s and Planning Committee Members’ Disclosure Information:
Julie Lenkiewicz, MS, CCC-SLP - Has nothing to disclose.
Melissa Kolski, PT, OCS, Dip MDT - Has nothing to disclose.
Leslie Marriott, OTR/L, BCP - Has nothing to disclose.
Selah Bustamante, MSN, RN, CRRN - Has nothing to disclose.
Melissa Legreid, MSN, RN, CRRN, NPD-BC - Has nothing to disclose.
Speakers, Moderators and Panelists’ Disclosure Information:
Jamee Riggio Heelan, OTR/L - Has nothing to disclose.
TECHNOLOGY REQUIREMENTS
To participate, you will need a device with an internet connection. Supported devices include computers, laptops, and both iOS and Android mobile devices. For the best experience, we recommend using high-speed broadband internet (LAN, Cable, or DSL). Please ensure you are using the latest stable version of Chrome, Firefox, or Safari. Internet Explorer is not supported. Additionally, JavaScript and cookies must be enabled on your browser. You will also need a speaker and microphone or a phone for dial-in. For live online sessions, make sure to download the latest version of Zoom (at Zoom.us/download) to ensure compatibility.
CANCELLATION POLICY
To request a cancellation, please notify us in writing via email at academy@sralab.org. If your order is canceled within 24 hours, we will issue a full refund of the webinar fee. We are unable to issue a refund within 24 hours of the activity start time. Please note that all attendees registered in a live webinar who cannot attend the live session are automatically enrolled in the on-demand version and can complete the activity within 90 days of that enrollment.
