Collaborating with Interpreters to Connect with Patients Across Language and Culture

Description: This on-demand webinar aims to prepare clinicians with information regarding the best practices in collaborating with trained healthcare interpreters, with an emphasis on maximizing direct patient-clinician connections that transcend linguistic and cultural difference. Some clinicians view interpreters as a necessary nuisance, at best. Others try to use them for functions that go beyond their role and can detract from the patient-clinician relationship. In between these extremes, interpreters can be a gift to clinicians and patients alike, as their expertise is not just around language and culture, but about effective facilitation of a relationship across linguistic and cultural divides. An ever-increasing body of literature demonstrates the importance of strong patient-clinician relationships and direct communication not just to improving patient satisfaction but also to directly improving clinical outcomes, treatment compliance, and effective diagnosis. This webinar aims to equip clinicians with the tools and understanding necessary to improve their collaboration with interpreters in order to connect just as well or better with patients with limited English proficiency as they do with native English speakers.

Objectives: Upon completion of this course, participants will be able to:

  • Explain the clinical and social-emotional importance of a strong patient-clinician connection
  • Describe how to work with healthcare interpreters to overcome linguistic and cultural divides
  • Outline  how to control the length and speed of utterances to enhance the accuracy of interpreting
  • Summarize the key legal, regulatory and ethical frameworks with regards to healthcare interpreting
  • Apply pro-active communication strategies to ensure understanding as well as identify potential obstacles to that understanding

Instructor: Matthew Ginsberg-Jaeckle, MA, CHI, Associate Director, Global Patient Services, Shirley Ryan AbilityLab

Audience: Physical Therapists, Physical Therapist Assistants, Occupational Therapists, Occupational Therapy Assistants, Speech-Language Pathologists, Social Workers

Successful Completion: After viewing the 1.5 hour pre-recorded webinar, you will complete a course evaluation and take a short assessment. You may download copies of your certificate from the Academy Learning Portal.

Note: You will have 3 months from the date of purchase to complete and review the course material. You will receive a reminder email 2 weeks before the expiration date.

      Continuing Education Credits

      Physical Therapy 

      This course has been approved by the Illinois Physical Therapy Board for 1.5.Contact Hour. Approval #216-000069

      The Shirley Ryan AbilityLab is recognized by the New York State Education Department's State Board for Physical Therapy as an approved provider of physical therapy and physical therapist assistant continuing education. This course has been approved for 1.5 contact hour.

      Occupational Therapy 

      The Shirley Ryan AbilityLab is an approved provider for the American Occupational Therapy Association to offer continuing education in occupational therapy. This introductory level program awards occupational therapists 0.15 CEUs or 1.5 contact hours. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA. Category 3: Professional Issues


      Speech-Language Pathology 

      This course is offered for 0.15 ASHA CEUs (Introductory level, Professional area)

      Social Work
      The Shirley Ryan AbilityLab is registered by the State of Illinois to sponsor continuing education programs for social workers. This program will award 1.5 Continuing Education Credit Hours. Sponsor License #159001466

      Financial: The instructor receives an honorarium for teaching this course from the Shirley Ryan AbilityLab
      Non-Financial: The instructor has no relevant non-financial relationships to disclose

      Basic Computer Requirements: You will need access to a computer with an Internet connection. High speed broadband access (LAN, Cable or DSL) is highly recommended.

      PC: Compatible Operating System: Windows XP, Vista, 7, 8, 8.1 Web Browser: Firefox, Chrome, Internet Explorer 10 or higher
      MAC: Compatible Operating System: OS X Web Browser: Firefox, Chrome, Safari

      Cancellation Policy: To request a cancellation of an on-demand program, please provide written notice by letter, email, or fax or contact us by phone within 24 hours of placing your order and we will refund you the full course fee. If you cannot give notice within 24 hours, a credit towards a future course of equal value would apply.


      Online Learning Occupational Therapists OTA and PTA Physical Therapists Social Workers Speech Language Pathologists